.jpg)
On March 7th, Nautilus Hyosung America Inc. announced the opening of the Service Operation Center, “SOC”, to achieve a comprehensive quality management in response to the expanding ATM market in US.
SOC will be the service control center, displaying over 9,000 Nautilus Hyosung’s ATMs located in 32 states of US on a gigantic indoor LED digital display. SOC will monitor the operating status of all ATMs 24/7, 365 days and detect any error, and will automatically dispatch a service engineer in the vicinity of the troubled ATM to solve the problem in promptu. This is an evolutionary development from the conventional repair-after-report approach. This is an effort to enhance customer trust by enhancing service quality with centralized monitoring and customer service activities pursuant to the expanded map of Hyosung’s ATM in US.
Nautilus Hyosung is increasing its customers’trust based on the SOC, and is planning to expand its service network up to 40 states among the 51 states of US. Nautilus Hyosung is also anticipated to extend its market by supplying ATMs in convenient stores. These efforts will cement its position in the US ATM market where Nautilus Hyosung currently holds over 45% of the entire market share.
Chairman Hyun-Joon Cho, is deeply invested in the global businesses of Nautilus Hyosung and is committing his time to increase the revenue of Nautilus Hyosung. Chairman Cho commented that “With high technology and rich know-hows in financial information technology, Nautilus Hyosung will respect each and every voice of customers and strengthen customer orientated services and functions.”
Meanwhile, Nautilus Hyosung achieved the best performance in the history of its operation, and is supplying various automated banking machines including in-house developed bill recycling modules and self-banking solutions to major banks in over 30 countries such as Chase Bank (US), Sberbank (US) and BCA (Indonesia).
Nautilus Hyosung is also aiming to achieve global market share of 20% until 2020, with its high added-value differentiated products in the global automated banking machine market.
