Hyosung ITX, made the 164.5 billion won contract on customer-center operation with Hyundai Card and Capital

Hyosung ITX, a Hyosung’s subsidiary specialized in IT and contact center, announced on 9th that the company made a customer-center operation contract worth of 164.5 billion won sales for 2 years.

This contract will be able to create about 600 more jobs for Hyosung ITX which will operate a 2,200 seat single center, the largest of the domestic financial industry, when this contract is added to the existing Hyundai Card and Capital workplace which has been operating since 2010.

Hyosung ITX could obtain this order as a result of getting credit for the outcome of operating Hyundai Card and Capital contact center at the highest level, for the past 6 years, on the basis of its knowhow accumulated from operating successfully numerous financial contact centers of card companies, capital companies and banks.

Hyosung ITX will hire all new 600 employees as regular positions and provide them with the best work environment in its own workplace constructed at the Yeongdungpo Time Square. In Particular, Hyosung ITX plans to provide reemployment chances for career discontinued women and make decent jobs allowing balance of work and family roles. Hyosung ITX will allow newly hired working moms to use Hyosung ITX in-house day-care center opened in May and provide them with café, nail art and massage services through Happiness Knockers, the standard workplace established for job creation for the disabled.

Representative Director Nam Kyung-hwan of Hyosung ITX said, “This contract is the result of mutual trust Hyosung ITX has built by safely operating the Hyundai Card and Capital customer center and trying hard to enhance efficiency,” and “we will establish ourselves as a strategic partner of customers by making continuous innovations to the contact-center business providing differentiated premium service.”

In the meantime, Hyosung ITX is providing services to about 200 client companies, building and operating contact centers in various areas including finance, public and distribution. Besides, the company is consistently expanding such IT businesses as cloud and IoT, to accelerate the effort to secure new growth engines.