The Class Hyosung becomes the first car sales company in Korea to win CCMS certification

-Opening a one-stop exhibition space in Bundang

The Class Hyosung wins the Consumer Complaints Management System (CCMS) accreditation from the Fair Trade Commission, the first of its kind granted to a domestic car sales company.
Adopted in 2005, CCMS accreditation is granted to businesses that meet the 100-plus requirements concerning prevention of consumers’ complaints and amicable settlement of problems between businesses and consumers. As a vendor of some of the world’s most prestigious cars, The Class Hyosung has worked towards CCMS-related efforts since 2007 with the aim to provide world-class customer service. To that said end, the Company operates the Voice of Customer (VOC) system, having set up detailed criteria and guidelines concerning the receipt of customer complaints, compensation of loss/damages, and activities for improvement, prevention and post-de facto management. As a result of such painstaking efforts, The Class Hyosung has been ranked as the No.1 business selected by Mercedes-Benz Korea in terms of customer satisfaction over the past four years.
Other efforts made by the Company include: expansion of the sales network and the opening of a downtown after sales service center for attentive customer service for Mercedes-Benz customers. They also opened a 5-story exhibition space (total floor space: 7,000 ㎡) in Jeongja-dong, Bundang. The exhibition space can provide one-stop service (consulting, purchasing, financing, insurance and repairs). The Class Hyosung President Kim Gwang-chul said, “Quality management for customers’ ultimate satisfaction is a target that must be attained for the survival of a business. We are committed to the realization of first-class service intended to prevent customer complaints through CCMS.”