- Set to offer distinguished premium services for VIPs
The Class Hyosung ranked first in the 2007 customer satisfaction survey of Mercedes-Benz customers nationwide, which was conducted by Mercedes-Benz Korea. The Company has thus reaffirmed its position as the leader in customer service quality for the Mercedes-Benz brand for four consecutive years.
The Class Hyosung has been striving to provide customers with the highest level of values through distinguished and stable quality services under the motto of "Make Benz most Genuine Benz."
The Gangnamdae-ro street showroom, which is the starting point of the Class Hyosung's crusade to excellence, is the largest showroom in Asia, which provides customers with a new dimensional service. Specialists at the showroom, who offer one on one counseling to customers in the entire spectrum of services from vehicle purchase to maintenance, is a unique system at the Class Hyosung that assures a high level of customer satisfaction.
The service center in Dogok-dong is armed with veteran mechanics with over 10 years of experience, and comes with a special section for Maybach sedans. The facility also boasts high-tech facilities including metal processing and painting corners, the first of it's kind in Seoul's Gangnam area, which effectively enhance customer satisfaction. The Bundang showroom, which opened in 2007, is laying the groundwork to continue The Class Hyosung's proud legacy as the top official Mercedes-Benz dealership in Korea.
The Company also offers various cultural programs, including customers' participation in PGA golf tours, The Class Hyosung Golf Tournament, fashion shows, and exhibitions of renowned painters. These programs effectively stimulate sense of dignity and pride to customers as unique services the Company has to offer. The Company's achievement of ranking first in customer satisfaction index for four years running is all the more significant in that it is a testament to a high level of customer satisfaction for its services. In order to live up to its position as the top player in customer satisfaction and service quality, The Class Hyosung is committed to doubling efforts again this year to provide its customers with more diverse, distinguished premium services catering to VIPs.
