Voices of customers delivered to boost service mentality
Changwon Plant of Hyosung invited Oh Se-ran, a quality specialist, to help maximize its outcomes of quality management operations and raise the overall quality awareness of its employees. The quality awareness training was geared for all workers at the facility, proceeding from April 6th through 16th.
The special lecture marked an opportunity for Changwon Plant to actually listen to the voice of its customers and find the direction the facility will be pursuing in the future.
